Long-Term Stewardship

Application Maintenance & SLA Support.

Software requires active stewardship to remain secure, performant, and aligned with operating system updates. Decodrz provides structured Service Level Agreements (SLAs) tailored to your operational criticality.

Explore Support Tiers
Proactive Defense

Preventing Decay and Security Debt

Without routine maintenance, unpatched open source packages develop critical CVE vulnerabilities, SSL certificates expire unexpectedly, and unoptimized database tables accumulate query latency.

Decodrz maintenance contracts provide continuous automated health checks, routine dependency security upgrades, automated weekly backup verification, and dedicated developer hours for iterative feature enhancements.

Guaranteed SLA Response Windows

P1 Critical Outages: < 15 minutes response. P2 High Incidents: < 1 hour. P3 General Requests: < 4 hours.

Included Maintenance Protocols

  • 24/7 Application Health & Uptime Monitoring Automated synthetic endpoint pings detecting server degradation before end users are impacted.
  • Quarterly Security & CVE Patching Reviewing npm, pip, and OS packages against national vulnerability databases with staged test deploys.
  • Disaster Recovery & Backup Drills Verifying that database snapshots can actually be restored to staging environments within target RTO/RPO limits.
  • Allocated Iteration & Bugfix Hours Dedicated monthly developer hours for minor workflow tweaks, report adjustments, and UI enhancements.
Service Levels

Support Plan Structures

Choose the coverage model suited to your business impact and operating hours.

Standard Business

Ideal for non-critical internal tools and marketing sites with normal operating hours.

  • 8x5 Business Hours Coverage
  • Weekly Automated Backups
  • Monthly Security Audit Log
  • P1 Response: < 2 Hours
Select Standard

Extended Enterprise

Designed for transactional web applications and active customer portals.

  • 16x5 Extended Coverage
  • Daily Automated DB Backups
  • 15 Dedicated Feature Hours / mo
  • P1 Response: < 30 Minutes
Select Enterprise

24/7 Mission-Critical

Engineered for fintech, medical, and round-the-clock logistics operations.

  • 24/7/365 On-Call SRE Escalation
  • Continuous Point-in-Time DB Snapshots
  • 30 Dedicated Feature Hours / mo
  • P1 Response: < 15 Minutes
Select Mission-Critical

Ensure Your Systems Are Monitored by Experts

Let's review your codebase and design an SLA maintenance plan.

Request Maintenance Quote →